Support

How do I restore a purchase?

Sign in to the Mac App Store with the Apple Account used for your purchase. Open Solu’s Unlimited purchase panel and choose Restore Purchases. An active monthly or yearly subscription, or a Lifetime purchase, restores Unlimited access.

If it does not appear, check the Apple Account and your purchase status, then email [email protected].

How do I manage or cancel my subscription?

Open Apple’s subscription settings, select Solu and choose your change or cancellation. You can also use Manage Subscription in Solu. Apple shows when the change takes effect.

Monthly and yearly plans renew until canceled. Lifetime is a one-time purchase. Buying Lifetime or removing Solu does not automatically cancel an existing subscription. For more help, see Apple’s cancellation instructions.

Can I share Unlimited with my family?

Family Sharing is included only with Lifetime. Monthly and yearly subscriptions are not shared. Set up Apple Family Sharing and Purchase Sharing, then use Restore Purchases in Solu on the family member’s Mac. Sharing follows Apple’s eligibility and account settings.

How do Unlimited Sessions work?

Solu includes three Unlimited Sessions on this Mac. Start each one when you choose to open a 12-hour window of Unlimited access, including longer breathing sessions and sounds.

The 12-hour clock continues during breaks, sleep and while Solu is closed. Starting and stopping breathing within the window does not use another Unlimited Session. The next window never starts automatically, and no purchase or subscription begins when one ends. An internet connection is needed for the time check.

How do I remove Solu?

Quit Solu from its menu bar menu, then move Solu from Applications to the Trash. If macOS says it is still running, quit it before trying again.

Removing the app does not cancel an Apple subscription and may leave preferences, downloaded sounds or Keychain records on your Mac. You can remove downloaded sounds from their Details & Credits view before uninstalling. For help removing remaining data, contact us.

Contact support

Email [email protected]. Include your Solu version, macOS version and a short description of what happened.

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